Thank you for choosing Vehicles Scan!
You can submit a request to obtain a full or partial refund of your vehicle history report within 14 days of your purchase. If the refund request is not received within this timeframe, then you will not be eligible for a refund. Please note that the reliance on any vehicle history report when purchasing or selling a vehicle is at your own risk. We cannot be held liable for any purchases or sales you make in reliance on our reports.
Valid refund reasons:
- You received an empty report.
- You can’t open your report or receive an error message.
- You were charged twice for the same report.
Invalid refund reasons:
- Inaccuracies in a report
- Incomplete report
- Untimely report
To submit a refund request please contact us via live chat or email the following information:
- Email Subject: Refund request
- Your Name
- Vehicle VIN
- Reason for the refund
You can reach out to us by Live chat or email. Our dedicated representatives will be available to speak with you and address your concerns.